ANALYSIS OF CLAIM WORK ON THE EAST SIBERIAN RAILWAY AND EVENTS DIRECTED TO REDUCTION OF CLAIM WORK

Abstract

The reasons for the submission of act-claim works on the East Siberian Railway are considered. Often, in the process of providing cargo transportation services, various situations occur that entail consequences for poorly delivered cargo. The East Siberian Railway was no exception. Due to different divisions, incidents occur due to the failure of technical equipment, incorrect paperwork, violation of the integrity of the cargo and other cases. For poor-quality transportation and delivery of cargo, the cargo owner submits an act-claim work. On the basis of the claim, fines are paid for damages for unsaved cargo, wagon, estimated profit for the cargo, penalties for non-timely delivery and other payments. Due to the accumulated claims, the carrier loses its competitiveness, as a result of which, customers turn to another carrier. The loss of customers entails a loss of profit. In order to maintain its level in the market, it is necessary to comply with measures to reduce the risks of claim work, which means reducing the factors of the appearance of causes that entail poor-quality cargo transportation. In 2022, the filing of claims has increased significantly compared to 2021. The East Siberian Railway is strictly carrying out a set of measures, thanks to which, already in 2023, it was possible to significantly reduce the occurrence of incidents, and as a result, the amount presented for poor-quality transportation has significantly decreased. As the number of negative factors affecting timely and complete transportation continues to decrease, competitiveness increases very rapidly. Thus, the measures have an effective impact on all divisions both on the East Siberian Railway and on other roads owned by JSC "Russian Railways".