Improving the quality of passenger and visitor service at the Irkutsk-Passenger station complex using simulation methods

Abstract

The JSC «Russian Railways» is committed to increasing passenger turnover, attracting more customers through the introduction of new types of services, expanding the functional areas of the constantly developing infrastructure. Currently, a customer-oriented approach to the development of railway station complexes is a priority. The organization railway station’s work with passengers and visitors depends on the well-coordinated interaction of all its departments, therefore, the need for a clear idea of the effectiveness of functioning is an urgent issue. In modern conditions of digitalization of production processes at most railway structural divisions, special attention is paid to improving the quality of passenger service, the process being the most labor-intensive for the industry, requiring high quality and safety of service. The use of simulation modeling methods that allowing to form a discrete-event model of passenger traffic processing at a railway station complex using the AnyLogic software environment, makes it possible to achieve optimal management decisions in the field of work organization. The result of the presented scientific research was the development of a passenger traffic model for the new combined railway station passenger building complex of the Irkutsk-Passenger railway station of the East Siberian Railway in the AnyLogic environment, based on the analysis of which a number of measures aimed at improving the efficiency of work are proposed. When modeling passenger traffic at a railway station, various mathematical models can be used, but taking into account the specifics of the modeled object, it is advisable to use simulation modeling to ensure high adequacy, in most cases acting as the only tool that allows us to obtain data on the behavior of passenger traffic and analyze it.